Agent Settings
Agent Settings controls the default behavior of one agent.
Agent Settings
Agent Settings controls the default behavior of one agent.
Agent scope only
Branding, team management, billing, and provider keys are now organization-level settings. This page is only for one agent's AI behavior.
Tabs In Agent Settings
| Tab | Purpose |
|---|---|
| AI Settings | Model, prompt, temperature, max tokens, and related generation defaults |
| Voice | Voice enablement and ElevenLabs-related configuration |
| Escalation | Loop handling, sentiment thresholds, and escalation keywords |
| Retrieval | Expansion, hybrid search, reranking, deduplication, and caching |
How To Use This Page
AI Settings
Use this for the agent's baseline text behavior. Keep the prompt focused and operational.
Voice
Use this when your agent supports voice experiences. Pair changes here with testing in Voice Lab.
Escalation
Use this to define when AI should hand off or ask for help sooner.
Retrieval
Use this to control how the system searches and refines source content before generation.
Best Practices
- change one major setting group at a time
- test in Playground before relying on production traffic
- use Interceptors for hard rules instead of overloading the prompt
- review Analytics after meaningful changes
Related Docs
Playground
Test answers, retrieval, prompts, and overrides before production.
Interceptors
Rules for escalation, blocking, tagging, and guaranteed replies.
Voice Lab
Test voice sessions, debug tool calls, and manage ElevenLabs sync.