Playground
The Playground is the safest place to improve quality. It lets you test changes without immediately affecting production.
Playground
The Playground is the safest place to improve quality. It lets you test changes without immediately affecting production.
What You Can Change In The Playground
The settings panel supports temporary overrides such as:
- model
- temperature
- max tokens
- system prompt
- top K and similarity settings
- simulated language
- simulated channel
- interceptor testing
- deep search steps
- retrieval settings
What Makes It Valuable
The Playground is more than a chat box. It also gives you:
- a debug panel for inspection
- persistent test sessions
- reset-to-production behavior
- a way to save validated settings back as production defaults
Recommended Workflow
- reproduce a real question from Conversations
- test one change at a time
- inspect the debug output, not just the final answer
- compare against the current production default
- only save changes after the improvement is clear and repeatable
Do not fix everything with prompts
If the problem is weak source content or a missing interceptor, the Playground should help you discover that quickly instead of hiding it behind prompt inflation.
Best Practices
- keep a short set of real benchmark questions for every major use case
- test both strong and weak queries, not just easy happy paths
- use simulated channel settings when answers differ by surface
- save defaults only after you have checked for regressions
Related Docs
Agent Settings
Tune AI, retrieval, escalation, and voice defaults for one agent.
Conversations
Review chats, reply as human, and inspect voice sessions.
Voice Lab
Test voice sessions, debug tool calls, and manage ElevenLabs sync.