Feedbacks
Feedbacks gives you a fast way to spot quality issues without reading every conversation.
Feedbacks
Feedbacks gives you a fast way to spot quality issues without reading every conversation.
What It Shows
The page focuses on end-of-chat ratings and comments, with filtering to help you find the most useful cases quickly.
Teams usually use it to:
- review low-rated conversations first
- find repeated complaint themes
- jump into the linked conversation for full context
Best Workflow
- filter for low ratings
- open the linked conversation
- decide whether the failure came from content, behavior, escalation, or channel limits
- fix the root cause in the right place
- verify the improvement in future feedback and analytics
Where To Fix Problems
| Problem type | Usually fix it in |
|---|---|
| Wrong or missing answer | Sources |
| A predictable bad edge case | Interceptors |
| Tone, model, or retrieval defaults | Agent Settings |
| Handoff happened too late | Takeover Queue or escalation settings |
Best Practices
- read comments, not just ratings
- look for patterns over time instead of reacting to a single outlier
- review feedback together with Analytics and Conversations
Related Docs
Conversations
Review chats, reply as human, and inspect voice sessions.
Analytics
Track conversation health, response speed, and user behavior.
Sources
Add and monitor the content your agent retrieves from.