Terms of Service

Overview

These Terms of Service ("Terms") govern your access to and use of the Agero website, applications, APIs, widgets, and related services (collectively, the "Service") provided by MAD Software Development Services, a DTI-registered business operating in Pasig City, Philippines. Agero is a product of MAD Software Development Services.

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Last updated: March 12, 2026

Eligibility and accounts

You must be legally able to enter into a binding agreement to use the Service. By creating an account, you agree to:

• Provide accurate and complete account information.
• Maintain the confidentiality of your login credentials and API keys.
• Notify us promptly at support@agero.tech if you believe your account or credentials have been compromised.
• Not share credentials in a way that bypasses plan limits or security controls.

The Service

Agero is a cloud AI infrastructure platform. Depending on your plan and configuration, the Service may include:

• Hosted agent runtime and orchestration.
• Retrieval-augmented generation using uploaded or connected knowledge sources.
• Ingestion pipelines and related APIs.
• Deployment across web, WhatsApp, Messenger, APIs, and other supported channels.
• Voice features powered by third-party providers.
• Human handoff, analytics, monitoring, and administrative tooling.
• Custom tools, integrations, and API endpoints.

Customer Content

Customer Content means data, files, prompts, documents, knowledge materials, transcripts, media, configuration, and other content submitted to the Service by you or on your behalf.

You retain ownership of your Customer Content. You grant us a limited, non-exclusive, worldwide right to host, store, copy, process, transmit, and display Customer Content solely as necessary to provide, secure, support, and comply with applicable law in connection with the Service.

You are responsible for ensuring you have all rights, notices, and consents required to submit Customer Content and to instruct us to process it on your behalf.

Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Infringe intellectual property, privacy, publicity, or other rights of any person.
• Upload or transmit malware, malicious code, or harmful content.
• Build or operate spam, phishing, stalking, harassment, or impersonation systems.
• Bypass usage limits, rate limits, authentication controls, or security measures.
• Probe, scan, or test the vulnerability of the Service or its infrastructure without our prior written authorisation.
• Rely on AI outputs without appropriate human review in legal, medical, financial, safety-critical, or similarly high-stakes contexts.

AI outputs and third-party services

The Service relies on third-party infrastructure and model providers including, but not limited to, providers for language models, voice, storage, messaging channels, analytics, and document processing. Current examples may include OpenAI, ElevenLabs, Meta, Unstructured, S3-compatible storage providers, and Paddle.

AI outputs are generated probabilistically and may be inaccurate, incomplete, biased, or inappropriate. We do not warrant the accuracy or fitness of any AI output for any particular purpose.

Third-party services may impose their own terms, usage limits, availability constraints, or outages that are outside our control.

Fees, billing, and taxes

Paid plans are billed in advance on a recurring subscription basis unless otherwise stated. If you purchase the Service through Paddle, Paddle may act as merchant of record or authorised reseller for your transaction.

• Fees are denominated in USD.
• Fees are exclusive of applicable taxes, duties, levies, and similar governmental charges, which are your responsibility unless we are required to collect them.
• Subscriptions renew automatically at the end of each billing period until canceled.
• If payment fails, we may suspend or limit access to paid features until payment is received.
• We reserve the right to change pricing on reasonable notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.

Free plans, trials, and cancellations

We may offer a free plan, trial period, promotional credits, or evaluation access. These offerings may be limited, modified, or withdrawn at any time without notice.

Credits, trial allowances, and promotional benefits have no cash value, are non-transferable, may expire, and may be revoked if we detect abuse, fraud, or misuse.

Purchases are subject to our Refund Policy at /refund-policy. By default, fees are non-refundable except where required by applicable law or where we expressly approve a refund or service credit in writing.

You may cancel a subscription at any time. Cancellation takes effect at the end of the current paid billing period and does not retroactively refund prior charges unless required by law.

Security and privacy

We use reasonable technical and organisational measures to protect the Service and Customer Content, but no service is completely secure and we cannot guarantee absolute security.

Our Privacy Policy at /privacy explains how we collect, use, and disclose personal data. If you use the Service to process personal data of your customers or end users, you are responsible for ensuring any required notices, consents, and data processing agreements are in place.

Intellectual property

We and our licensors retain all rights, title, and interest in and to the Service, including all software, documentation, designs, interfaces, trademarks, logos, and related intellectual property, excluding Customer Content.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term solely for your internal business purposes.

• Do not copy, modify, or create derivative works of the Service except as expressly permitted by law.
• Do not reverse engineer or attempt to extract source code from the Service except where applicable law prohibits us from restricting such activity.
• Do not resell, sublicense, lease, or otherwise commercially exploit the Service except as expressly permitted by us in writing.

Suspension and termination

We may suspend or terminate your access immediately if you materially breach these Terms, your use creates security, legal, or operational risk, payment is overdue, or suspension is required by applicable law or a third-party platform provider. We will provide notice where reasonably practicable.

You may terminate your account at any time by canceling your subscription and requesting account closure by emailing us.

Data access, export, and deletion on termination

When a subscription ends or an account is closed, the following applies:

• You may export your Customer Content, agent configuration, and conversation history at any time while your account is active.
• After a subscription ends, we aim to keep your account accessible in a read-only or export state for at least 30 days before restricting access.
• After account closure, we will delete or de-identify Customer Content within 30 days from active systems, subject to backup retention cycles, unresolved billing issues, fraud prevention needs, and legal obligations.
• We are not liable for any loss of data resulting from failure to export before access is restricted or an account is closed.

Disclaimers

Beta or preview features are provided as-is and may change or be removed at any time without notice.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that any particular results will be achieved through use of the Service.

Limitation of liability

To the maximum extent permitted by applicable law, neither we nor our affiliates, officers, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or related to these Terms or the Service will not exceed the greater of: (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $100.

These limitations apply regardless of the legal theory under which the claim arises, including contract, tort, negligence, strict liability, or statute.

Indemnity

You will defend, indemnify, and hold harmless MAD Software Development Services, its affiliates, and their respective officers, employees, and agents from and against any claims, losses, liabilities, damages, judgments, settlements, costs, and reasonable legal fees arising out of or relating to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third-party rights.

This indemnity obligation does not apply to the extent that a claim arises from our own gross negligence or wilful misconduct.

Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, excluding its conflict of laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Pasig City Hall of Justice, Pasig City, Philippines, unless applicable mandatory law requires otherwise.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

Updates to these Terms

We may update these Terms from time to time. For non-material changes, we will post the updated version on this page and update the Last updated date. For material changes, we will provide at least 30 days notice before the changes take effect, by email, in-product notification, or prominent notice on our website.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

Contact

MAD Software Development Services

Unit 2404 Discovery Suites, ADB Ave., Ortigas Center, San Antonio, Pasig City, Philippines

support@agero.tech